Case Manager, Rachel’s Night Shelter 


Position Description: 

Assists shelter residents in establishing and meeting realistic attainable goals the lead to achieving stability and obtaining safe, stable housing. Develops a strong working knowledge of community resources and establishes collaborative working relationships with colleagues within and outside of Catholic Charities.


1.     Case management functions

a.     Work collaboratively with Rachel’s Women’s Center staff to identify potential shelter residents

b.     Review behavioral expectations and available services with new residents at the time of admission. Review each resident’s intake file for accuracy

c.     Within 48-72 hour of entry, meet with each new resident to identify her individual strengths and barriers interfering with resolution of homelessness

d.     In collaboration with residents, establish a housing plan and realistic goals that are achievable within 90-120 days.

  • Provide information about resources appropriate to each woman’s needs, to assist residents in accomplishing their goals, placing special emphasis on housing, increasing income and skill development

  • Provide diversion and housing navigation services for residents, complete Vulnerability Index-Service Prioritization and Decision Assistance Tool (VI-SPDAT) when appropriate  

f.      Reviews each resident’s file at least twice a month, preferably weekly, to determine what is working well and where adjustments are needed to improve resident outcomes

2.     Essential functions

a. Develop a comprehensive base of knowledge of county wide resources that address the needs of people experiencing homelessness. Maintain up to date knowledge about community resources

b.     Attend Coordinated Entry System navigation ‘match’ meetings when invited to advocate for residents and facilitate access to housing

c.     Participate in case management, training, conference and program monthly meetings as directed.

d.     Work collaboratively with coworkers within Catholic Charities Homeless Programs , including Rachel’s Women’s Center behavioral health team members

e.     Establish and nurture collaborative relationships with colleagues from other agencies providing similar or complimentary services

f.      Fosters a trauma informed, safety focused culture within Rachel’s Night Shelter

g.     Documents all contacts with residents in files and Clarity HMIS and CES (coordinated entry housing placement system)

h.     Complete and submit all required monthly reports and assigned paperwork as needed in a timely and accurate manner.


a.   Bachelor’s degree in Human Services, social behavioral sciences or related field or minimum one year case management/navigation experience with people experiencing homelessness

b.   Minimum one year experience serving people living with substance use disorders and/or mental illness

c.   Ability to speak effectively, with individuals and before groups of women. Ability to write routine reports and correspondence. Bilingual Spanish speaking preferred but not required.

d.   Strong computer skills and ability to become proficient with data base software.

e.   Solid working knowledge of Motivational Interviewing, Stages of Change, Housing First and  harm reduction approaches to service delivery

f.    Ability to multi-task, organize, and prioritize

g.   Ability to work effectively with others and independently

h.   Candidates with lived experience are encouraged to apply


While performing the duties of this job, the employee is frequently required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to stand. 

Physical Requirements:

a.     Ability to walk for up to 8 hours per day with intermittent occasional standing, bending, squatting, or climbing

b.     The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

c.     Specific vision abilities required by this job include close vision

Schedule: Full-time (40 hours/ week) Evening and weekend availability required

Salary: $16.00 per hour

How to Apply

Email Resume to:



Catholic Charities
Human Resources
PO Box 121831
San Diego, CA 92112-1831


619 232-3807

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