Case Manager Refugee Services


Case Manager – Refugee Services



Position Description:

The Case Manager is the primary point of contact within the Refugee Services Department for clients accessing services through the R&P, Wilson-Fish and/or Match Grant programs, and is responsible for working directly with clients to develop practical service plans that function as road maps to overcoming barriers and achieving self-sufficiency as quickly as possible.

The Case Manager communicates with all assigned cases regularly and proactively to ensure that basic needs are met, problems are solved in a timely manner, and progress is made toward the related goals of securing employment and becoming self-sufficient. Frequent and effective communication with other department staff – the Program Manager, Client Services Coordinator, Transportation Aide, Health Navigators and others – is a necessity.



  • Provide required services in a timely manner to R&P, Wilson-Fish and/or Match Grant cases in coordination with Program Manager and other department staff

  • Review client documentation to determine program eligibility, conduct program orientation and assessment for newly enrolled clients, and schedule phone and in-person meetings with clients as needed to comply with all R&P, Wilson-Fish and Match Grant program requirements

  • Work directly with clients to develop practical self-sufficiency plans, tailored to their unique strengths and weaknesses, that include both short and long-term goals as well as the means and time frames within which these goals will be achieved

  • Make referrals and connections to internal and external services, including ESL, employment activities, medical appointments and others, and follow up on these referrals to ensure client participation and continued progress towards self-sufficiency


  • Maintain comprehensive, accurate and up to date case files for all assigned cases in accordance with USCCB/MRS and funder requirements for case file maintenance and documentation, taking necessary precautions to maintain confidentiality of client information

  • Prepare case files for review and/or monitoring activities in coordination with Quality Assurance team, Program Manager, and funders including PRM, ORR and CDSS

  • Request R&P and Match Grant disbursements, as well as refugee cash assistance, incentives and special assistance through the Wilson-Fish program, on a monthly or as-needed basis, ensuring the accurate calculation of assistance levels as well as proper documentation of all disbursements made to clients


  • Participate in all required trainings, webinars and other educational activities related to the R&P, Wilson-Fish and Match Grant programs

  • Attend department, program and team meetings as required

  • Other related duties as assigned


To perform this job successfully, an individual must be able to perform satisfactorily each essential duty listed below.


  • Bachelor’s degree in social work or in a related field preferred, or a minimum of three years of experience providing services to immigrant clients

  • Knowledge of/familiarity with/sensitivity to the cultural background of refugee and other immigrant populations served by the department

  • Knowledge of the resources and providers (governmental, civic, social, health, educational, economic, faith-based, etc.) that are available within the community/county to assist refugees and other immigrants

  • Exemplary, professional work habits verified by previous employers

  • Commitment to the mission and values associated with the agency and the program, including social justice, respect for others and early employment

  • Ability to contribute to and maintain accurate, complete and confidential records and reports


  • Bilingual in English and one other common client language (Creole, Farsi, Arabic or Spanish preferred)

  • Excellent verbal and written communication using proper grammar and vocabulary

  • Ability to present information effectively to clients, visitors, staff and others

  • Excellent interpersonal skills


  • Ability to use technology as a tool for scheduling vehicle routes and for effective communication with staff, partner organizations and other stakeholders

  • Familiarity with Microsoft Windows, Internet Explorer, MS Word, Excel, Access and other commonly used office software


  • Valid California Driver’s License

  • Safe driving record as demonstrated by a DMV report that shows no violations or restrictions

  • Must successfully complete a DOJ live scan

  • Tuberculin Skin Test

  • CPR/First Aid Certification (desired)


The physical demands described here are representative of those that must be met by an employee to perform successfully the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand. The employee must occasionally lift and/or move up to 50 pounds.

Specific vision abilities required by this job include close vision. The employee must travel to various locations as required by program.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

TIME COMMITMENT: Full-time (40 hours/week)

SALARY: $17.00 per hour

How to Apply

Email Resume to:



Catholic Charities
Human Resources
PO Box 121831
San Diego, CA 92112-1831


619 232-3807


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