Clerical (Bi-lingual/ English & Spanish Required)

Position Description:

The Clerk is responsible for providing clerical and receptionist activities in support of an Immigrant Services Department.




  • Makes photocopies of applications and documents.
  • Places client information into case files.
  • Processes incoming and outgoing mail and case records.
  • Calls clients to remind them of their appointments and to request missing documents.
  • Enters information into program database
  • Tracks, orders and stores office supplies and forms.
  • Translates birth certificates and other documents as needed


  • Greets visitors and clients in a professional manner and directs them to appropriate staff.. Provides and collects in-take questionnaires to clients, and assists clients with completing the questionnaires.
  • Schedules clients and maintains waiting list and appointment book.
  • Receives, logs and secures fees associated with program as directed.
  • Becomes familiar with various applications under the direction of the staff attorney or BIA Case Manager (Forms: I-90, I-102, I-130, I-131, I-485, I-765, N-400, N-600, AR-11, etc.).
  • Answers multi-line phone, transfers calls to appropriate person, takes and delivers messages.


      One year certificate from college or technical school; or three to six months related office experience and/or training; or equivalent combination of education and experience.

      Ability to type a minimum of 35 wpm. Ability to operate various types of office equipment: computer, copier, fax, etc. Computer experience in Microsoft Office Software. Ability to work in a busy office environment and meet deadlines.


      • Participate in all required trainings, webinars and other educational activities related to the R&P, Wilson-Fish and Match Grant programs
      • Attend department, program and team meetings as required



      • Bachelor’s degree in social work or in a related field preferred, or a minimum of three years of experience providing services to immigrant clients
      • Knowledge of/familiarity with/sensitivity to the cultural background of refugee and other immigrant populations served by the department
      • Knowledge of the resources and providers (governmental, civic, social, health, educational, economic, faith-based, etc.) that are available within the community/county to assist refugees and other immigrants
      • Exemplary, professional work habits verified by previous employers
      • Commitment to the mission and values associated with the agency and the program, including social justice, respect for others and early employment
      • Ability to contribute to and maintain accurate, complete and confidential records and reports
      • Bilingual in English and Spanish or Creole.
      • Familiarity with Microsoft Windows, Internet Explorer, MS Word, Excel, Access and other commonly used office software



      Fluency in Spanish.  Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information to clients, visitors and other employees of the agency. Ability to answer telephone in a pleasant and professional manner. Ability to translate civil documents from Spanish into English.

      Catholic Charities offers a full line of benefits to part-time employees (20 hours or more per week) including: Medical, dental, vision. Prescription drugs, life insurance, pension, 403(b), vacation, holidays and sick leave.

      Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability. Persons seeking employment are entitled to freedom from harassment and retaliation and reasonable accommodation for qualified disabilities


      Work Schedule: Full-time, 40 hours per week. 

      Salary: $14.00 – $15.00 per hour, depending on experience

      How to Apply

      Email Resume to:



      Catholic Charities
      Human Resources
      PO Box 121831
      San Diego, CA 92112-1831


      619 232-3807

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