DOJ Accredited Immigration Case Manager

Position Description:

Entry-level position; delivers a limited range of immigration-related services to qualified applicants at one of the agency’s immigrant services offices.


ESSENTIAL FUNCTIONS: include the following. Other duties may be assigned.


  • Inform clients about requirements related to applying for non-immigrant, immigrant, residency or citizenship status and give information pertinent to service delivery
  • Conduct individual or group information sessions, including outreach at off-site workshops
  • Answer telephone inquiries pursuant to program procedures


  • Screen, assess and evaluate client needs and determine eligibility for immigration benefits and program services
  • Complete immigration forms for assigned cases (eg. N-400, N-600, I-912, I-90, I-485, I-812D) based on client eligibility using E-Immigration (case management software) and attaching all necessary documentation in proper order
  • Make referrals to program’s Immigration Attorney for complex cases (eg. those involving criminal history)
  • Conduct follow-up of case to obtain missing documentation, including any Request for Evidence (RFE), to confirm receipt of notices from State Department or USCIS, to remind client of pending deadlines or to ascertain outcome of application
  • Maintain accurate, complete and confidential case files, both electronic and hard copy


  • Translate documents
  • Take photographs
  • Make copies and assemble applications


  • Associate degree or higher
  • Ability to learn quickly and apply accurately details of assigned immigration-related processes, especially DACA/DAPA, citizenship, status adjustment and green card replacement
  • Fluent in English and Arabic or Spanish
  • Possess strong organizational skills, attention to details and high standards of quality
  • Knowledge and familiarity with culture and community of immigrant/refugee population(s)
  • Ability to use electronic case management database/software with facility
  • Ability to work independently and in a team setting
  • Have a cooperative, friendly, and helpful attitude with clients and co-workers. Ability to work closely with other employees to ensure positive, constructive environment within the program or department, and throughout the agency.
  • Possess passion and enthusiasm for the Mission and values of CCDSD


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  Include close vision. Must be able to work comfortably on a desktop computer.

Physical Requirements:

  • Ability to sit at a desk and operate a computer for 2 hours
  • Occasionally may be required to lift items up to 10 pounds to a height up to 3 feet.

Catholic Charities reserves the right to revise job descriptions as the need arises. This job description does not constitute a written or implied contract of employment.

Work Schedule: Full-time (40 hours/ week), nights and weekends possible.

Salary: $17.00 Per Hour

How to Apply

Email Resume to:



Catholic Charities
Human Resources
PO Box 121831
San Diego, CA 92112-1831


619 232-3807

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