Refugee Services Case Manager (Bilingual-Spanish)


Refugee Services Case Manager (Bilingual-Spanish)


Position Description: 

The Refugee Services Case Manager is responsible for the development, coordination and management of self-sufficiency and community integration plans for refugees. The position is bilingual in English and Spanish.

Essential Functions

Case Management:

  • Conduct program orientation and assessment of newly enrolled clients and schedule face-to-face meetings with clients at least once per month during the active service period.

  • Develop a self-sufficiency plan for each individual identifying objectives (both short-term and long-range) and the means and time frame within which to achieve these ends.

  • Emphasize the benefits of early employment and counsel the client regarding problems of non-compliance.

  • Assist in the coordination of services with other project components, agency programs and outside providers.

  • Make referrals and connections to internal and external services, including ESL and employment activities, ensuring client participation.

  • Continue to assess individual and household needs according to program guidelines throughout the active service period.

  • Conduct follow-up at regularly scheduled client meetings to assure compliance with self-sufficiency plan and participation levels.

  • Be able to conduct a home visit and, when necessary, accompany clients to assist in their access to different government, community or employment services.

  • Document all services and outcomes in a physical and computerized database case file; enter case notes and relevant data accurately in a computerized file, and maintain confidentiality of client information.

Financial Responsibilities:

  • Verify the need and eligibility for cash assistance and special needs, i.e. transportation and work-related expenses.

  • Calculate the amount of cash assistance to be provided each month to a client.

  • Calculate overpayments, underpayments and incentive payments.

  • Assist clerical staff to distribute assistance checks according to program policies/practices, including witnessing and signing the voucher form.

Education, Experience and Skills Required:

To perform this job successfully, an individual must be able to perform satisfactorily each essential duty listed above. In addition, each employee’s job performance is assessed at least annually by the supervisor on the following seven factors: quality of work, productivity, job knowledge, problem solving/resourcefulness, team work/interpersonal skills, adaptability/openness to change and agency standards.

The requirements listed below are representative of the knowledge, skill, and/or ability required of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor degree in social work or related degree (counseling, sociology) or minimum of 2 years experience in social work.

  • Prior experience (at least 2 years), education (degree or coursework), training (certificate) or ability to learn quickly (within three months) the techniques/services of case management: intake, assessment, case planning, referral and follow-up.

  • Knowledge of/familiarity with/sensitivity to the cultural background of one or more refugee populations served by the program.

  • Knowledge of/familiarity with or ability to learn quickly the resources and providers (governmental, civic, social, educational, economic, faith-based, etc.) that are available within the community/county to assist refugees achieve successful resettlement.

  • Ability to conduct oneself in a professional manner.

  • Commitment to the mission and values associated with the agency and the program, including social justice, respect for others, early employment.

  • Ability to establish and maintain accurate, complete and confidential case files

  • Ability to read and comprehend in English complex instructions, manuals, short correspondence and memos.

  • Ability to write in English professional correspondence, emails, and case notes.

  • Ability to present information effectively to clients, visitors and other employees.

  • Ability to answer telephone in a pleasant and professional manner.

  • Ability to work in a team context.

  • Bilingual in English and one other language spoken by clients, Spanish.

Computer Skills

  • Ability to use, read and send e-mail and to utilize MS Office, i.e., work comfortably in MS Word, Excel or ACCESS database.

  • Ability to use other Outlook features such as calendar and task functions.

Certificates, Licenses and Registrations

  • Clear criminal background check (DOJ and FBI) and Federal debarment.

  • TB screening

  • Valid California Driver’s License

  • Current automobile insurance

Physical Demands: The physical demands described here are representative of those that must be met by an employee to perform successfully the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Must be able to work comfortably on a desktop computer. Must be able to travel to various locations as required by program.

FLSA Status: Non-Exempt
Time Commitment: Full-time (40 hours/week)
Salary: $16.50 – 17.00 per hour, DOE

How to Apply

Email Resume to:



Catholic Charities
Human Resources
PO Box 121831
San Diego, CA 92112-1831


619 232-3807


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