Program Manager


Program Manager


Position Description: 

Responsible for leading the department’s case management team, supervising staff and assuring compliance with agency and program protocols and standards.


The business and social environment we operate in has changed. What worked yesterday may not work today and will likely not work tomorrow. To thrive, we must incorporate new ways of thinking and embrace new practices. As part of our individual and agency cultural change process, it is critical that all employees of Catholic Charities aspire to the following:

§   A commitment to the agency’s mission, vision, and values;

§   A commitment to excellence in everything we do;

§   A commitment to excel at performance and quality improvement;

§   A commitment to outcomes and measured results;

§   A commitment to innovation and to what is possible.



  • Participate in identifying and hiring qualified candidates for open positions, including case managers and support staff

  • Assign and monitor staff in case management and support activities making sure work is distributed evenly among team members

  • Motivate and enable personnel to perform up to the highest professional standards

  • Assign and monitor clerical, administrative and secretarial responsibilities

  • Assist the Department Director in conducting on-going measurement of staff performance and compliance related to agency standards and program objectives/requirements, including completing the annual performance appraisal

  • Develop an action plan with case managers for strengthening performance in areas needing improvement and implement, when necessary, corrective action according to agency policies

  • Monitor staff attendance; authorize time clock/sheets/distribution, overtime and leave requests

  • Conduct staff meetings and prepare reports, as assigned



  • Assure the policies and protocols pertaining to the department’s removal and affirmative immigration services are fully implemented

  • Manage office operations and procedures ensuring correspondence is controlled, filing systems are designed, and services are properly assigned and monitored

  • Address client grievances and provide general support to clients

  • Utilize data sources to track program and staff achievements making sure that program outcomes are achieved

  • Participate actively in department and/or agency management meetings

  • Assist Department Director in program development and setting up procedures and standards to guide the operation of the office

  • Comply with all policies and protocols of the agency, department and program



  • Articulate and demonstrate agency and program mission and values to staff

  • Provide back up to Department Director when necessary

  • Engage in problem-solving and conflict resolution of program and personnel issues that diminish the effectiveness of service delivery

  • Cooperate fully with agency initiatives and inter-program/inter-department events and efforts



  • Review and authorize expense and mileage requests submitted by staff

  • Review and authorize client reimbursements



  • Minimum bachelor’s degree (BA) or equivalent in management, social work, business, human services or related field

  • Minimum two years’ experience in the immigration field

  • Demonstrated knowledge and competency to fulfill the identified duties associated with this position

  • Possess strong organizational skills and attention to detail

  • Demonstrate a strong sense of cultural diversity sensitivity


  • Work experience in a non-profit, social service and/or law firm

  • Bi-lingual in English and one other language spoken by San Diego’s immigrant population

  • Knowledge of Department of Homeland Security agencies and immigration law, preferred

WORK SCHEDULE: 40 hours per week, Monday thru Friday, 8:00 a.m. to 5:00 p.m.  Some off-hour (early morning, evening, weekend) duties may be assigned.


Catholic Charities reserves the right to revise job descriptions as the need arises. This job description does not constitute a written or implied contract of employment.

How to Apply

Email Resume to:



Catholic Charities
Human Resources
PO Box 121831
San Diego, CA 92112-1831


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