Employment

Refugee Health Liaison

Position Description: 

Performs services associated with the health screening of refugees and asylums resettling in San Diego County and their timely access to health care.

ESSENTIAL FUNCTIONS:

CASE MANAGEMENT:

1. Accept referrals from the Health Department and Refugee Resettlement Agencies;  Contact clients by phone, home visit or mail; and schedule appointments for two-part health screening

2. Conduct intake, collect documents

3. Refer refugees who elect to defer certain tests to appropriate providers

4. Contact client and/or provider to determine if client went for testing or treatment and the outcome, if any, of that test or treatment

5. Conduct routine follow-up on INH compliance and immunizations

6. Document activities and outcomes in case file, assessment form and database

ASSESSMENT:

1. review health history with client and administer health and mental health questionnaires

2. Assist nurse with height, weight, vision, urine specimen, blood pressure, O&P stool cups, and reading of tuberculin skin test (if certified)

SUPPORT:

1. Provide client information about program and the health care delivery system, including information on TB, Hepatitis B, ova & parasites, immunizations and all other conditions covered by the refugee health assessment

2. Under direction of physician or other clinical personnel, explain findings from assessment (physical, lab tests) and the need to see a physician for interventions Interpret for nurse, nurse practitioner, physician and other medical staff

3. Responsible for collecting client surveys from HNs for CC, IRC, and JFS clients.

4. Responsible for making sure non-Arabic survey responses are translated and all surveys are given to Health Clerk.

5. Responsible for reviewing all client Bio-Data information to triage Survivors of Torture, and facilitate referrals to Survivors of Torture International

6. Review and follow-up on QFT results sent by the County weekly.

7. Liaise with County staff and Data Analyst to prepare reports and monthly billing.

8. Ensure that 100% of clients identified with a significant (high risk) medical condition and/or a significant (high risk) mental health condition, are referred to the emergency room or to a primary care/specialty care provider.

QUALIFICATION AND EXPERIENCE:

1. Prior experience (at least six months), education (degree or coursework), training (certificate) or ability to learn quickly (within three months) the techniques/services of case management: intake, assessment, case planning, referral and follow-up

2. Knowledge of/familiarity with/sensitivity to the cultural background of one or more refugee populations served by the program

3. Knowledge of/familiarity with or ability to learn quickly the resources and providers (clinics, hospitals, physicians, etc.) that are available within the community/county to assist refugees achieve successful healthcare treatment

4. Ability to conduct oneself in a professional manner

5. Commitment to the mission and values associated with the agency and the program, including, social justice, respect for others, health & well-being

6. Ability to establish and maintain accurate, complete and confidential case files

7. Possess strong organizational skills and attention to detail

8. College or technical school degree in a health-related field (Desired)

9. Bilingual in English and Spanish

10. Ability to learn and become proficient with Microsoft Office applications – Word, Excel, Powerpoint and Outlook.

CERTIFICATES, LICENSES, REGISTRATIONS:

1. Valid California Drivers License and current automobile insurance in compliance with Agency requirements.

2. Successful pass a live scan, Federal debarment requirements and TB screening.

3. Successful completion of trainings provided by program and county staff, e.g. tb skin test reading, infectious disease control prevention, blood borne pathogen prevention, etc.

4. CPR or First Aid certification (Desired)

PHYSICAL DEMANDS: 

While performing the duties of this job, the employee is frequently required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to stand.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision. Must be able to work comfortably on a desktop computer. Must be able to travel to various locations as required by program.

Physical Requirements:

1. Ability to sit at a desk and operate a computer for 2 hours

2. Occasionally may be required to lift items up to 10 pounds to a height up to 3 feet.

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Employment Status:  Non- Exempt

Work Schedule: 40 hours per week, Monday thru Friday, 8:00 a.m.to 5:00 p.m.    

Salary: $18.00 per hour