3. Employment


Residential Technician /Case Manager,

 Rachel’s Night Shelter


Position Description: 

Assists shelter residents in establishing and meeting realistic attainable goals the lead to achieving stability and obtaining safe, stable housing. Develops a strong working knowledge of community resources and establishes collaborative working relationships with colleagues within and outside of Catholic Charities.



Direct service Tasks:

    • Welcome and orient new residents to shelter; complete intakes and explain daily routines and behavioral expectations
    • Greets and assists dinner volunteers, prepares dinner supplies and assists with serving meals as needed
    • Oversees after dinner clean up and ensures supplies are fully stocked for the following day
    • Provide consistent presence in the facility, remaining mindful of residents’ physical, emotional and psychological safety.  
    • Ensures facility is clean, well maintained and supports residents in completing their assigned chores in a timely and efficient manner.
    • Assist residents in developing life skills (e.g. how to use showers, laundry facilities, maintain environment, resolve conflicts, negotiate social service delivery system, etc.)
    • Provide socialization activities, as needed.
    • Participate in periodic Residents’ Meeting

    Operational Duties:

    • Maintain sign-in logs and other record keeping processes
    • Stock, organize and distribute supplies.
    • Launder linens of outgoing residents, as needed.
    • Keep management apprised of issues, problems, complaints and/or concerns expressed by residents
    • Document significant events in the daily log and email shift notes before the end of your shift
    • Complete assigned shift duties

2. Case management RESPONSIBILITIEs (estimated 40% time)

  • Work collaboratively with Rachel’s Women’s Center staff to coordinate services, especially the behavioral health team members
  • Review behavioral expectations and available services with new residents at the time of admission. Review each resident’s intake file for accuracy and completeness
  • Within 48-72 hour of entry, meet with new assigned residents to identify their individual strengths and barriers resolving her homelessness
  • In collaboration with residents, establish a housing plan and realistic goals that are achievable within 90-120 days.
  • Provide information about resources appropriate to each woman’s needs, to assist residents in accomplishing their goals, placing special emphasis on housing, increasing income and skill development
  • Provide diversion and housing navigation services for residents, complete Vulnerability Index-Service Prioritization and Decision Assistance Tool (VI-SPDAT) when appropriate  
  • Reviews each resident’s file at least twice a month, preferably weekly, to determine what is working well and where adjustments are needed to improve resident outcomes


 3. Essential Functions

  • Develop a comprehensive base of knowledge of county wide resources that address the needs of people experiencing homelessness. Maintain up to date knowledge about community resources
  • Attend Coordinated Entry System navigation ‘match’ meetings when invited to advocate for residents and facilitate access to housing
  • Participate in case management, training conferences and program monthly meetings as directed.
  • Work collaboratively with coworkers within Catholic Charities Homeless Programs, including Rachel’s Women’s Center behavioral health team members
  • Establish and nurture collaborative relationships with colleagues from other agencies providing similar or complimentary services
  • Fosters a trauma informed, safety focused culture within Rachel’s Night Shelter
  • Documents all contacts with residents in files and Clarity HMIS and CES (coordinated entry housing placement system)
  • Complete and submit all required monthly reports and assigned paperwork as needed in a timely and accurate manner.



  • Bachelor’s degree in Human Services, social behavioral sciences, or related field or minimum one-year case management/navigation experience with people experiencing homelessness
  • Minimum one-year experience serving people living with substance use disorders and/or mental illness
  • Demonstrated ability to apply Trauma Informed practices
  • Solid working knowledge of Motivational Interviewing, Stages of Change, Housing First and harm reduction approaches to service delivery
  • Ability to speak effectively, with individuals and before groups of women. Ability to write routine reports and correspondence. Bilingual Spanish speaking preferred but not required.
  • Strong computer skills and ability to become proficient with data base software.
  • Ability to multi-task, organize, and prioritize
  • Ability to work effectively with others and independently
  • Candidates with lived experience are encouraged to apply



While performing the duties of this job, the employee is frequently required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand.


  • Ability to walk for up to 8 hours per day with intermittent occasional standing, bending, squatting, or climbing

  • The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

  • Specific vision abilities required for this job include close vision

TIME COMMITMENT: Full -Time: 40 Hours per week, evening and weekend availability required

SALARY: $17 per hour


How to Apply

Email Resume to:



Catholic Charities
Human Resources
PO Box 121831
San Diego, CA 92112-1831


619 232-3807

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