Residential Technician /Case Manager,
Rachel’s Night Shelter
Assists shelter residents in establishing and meeting realistic attainable goals the lead to achieving stability and obtaining safe, stable housing. Develops a strong working knowledge of community resources and establishes collaborative working relationships with colleagues within and outside of Catholic Charities.
1. RESIDENTIAL tECHNICIAN RESPONSIBILITIES (estimated 60% time)
Direct service Tasks:
- Welcome and orient new residents to shelter; complete intakes and explain daily routines and behavioral expectations
- Greets and assists dinner volunteers, prepares dinner supplies and assists with serving meals as needed
- Oversees after dinner clean up and ensures supplies are fully stocked for the following day
- Provide consistent presence in the facility, remaining mindful of residents’ physical, emotional and psychological safety.
- Ensures facility is clean, well maintained and supports residents in completing their assigned chores in a timely and efficient manner.
- Assist residents in developing life skills (e.g. how to use showers, laundry facilities, maintain environment, resolve conflicts, negotiate social service delivery system, etc.)
- Provide socialization activities, as needed.
- Participate in periodic Residents’ Meeting
- Maintain sign-in logs and other record keeping processes
- Stock, organize and distribute supplies.
- Launder linens of outgoing residents, as needed.
- Keep management apprised of issues, problems, complaints and/or concerns expressed by residents
- Document significant events in the daily log and email shift notes before the end of your shift
- Complete assigned shift duties
2. Case management RESPONSIBILITIEs (estimated 40% time)
- Work collaboratively with Rachel’s Women’s Center staff to coordinate services, especially the behavioral health team members
- Review behavioral expectations and available services with new residents at the time of admission. Review each resident’s intake file for accuracy and completeness
- Within 48-72 hour of entry, meet with new assigned residents to identify their individual strengths and barriers resolving her homelessness
- In collaboration with residents, establish a housing plan and realistic goals that are achievable within 90-120 days.
- Provide information about resources appropriate to each woman’s needs, to assist residents in accomplishing their goals, placing special emphasis on housing, increasing income and skill development
- Provide diversion and housing navigation services for residents, complete Vulnerability Index-Service Prioritization and Decision Assistance Tool (VI-SPDAT) when appropriate
- Reviews each resident’s file at least twice a month, preferably weekly, to determine what is working well and where adjustments are needed to improve resident outcomes
3. Essential Functions
- Develop a comprehensive base of knowledge of county wide resources that address the needs of people experiencing homelessness. Maintain up to date knowledge about community resources
- Attend Coordinated Entry System navigation ‘match’ meetings when invited to advocate for residents and facilitate access to housing
- Participate in case management, training conferences and program monthly meetings as directed.
- Work collaboratively with coworkers within Catholic Charities Homeless Programs, including Rachel’s Women’s Center behavioral health team members
- Establish and nurture collaborative relationships with colleagues from other agencies providing similar or complimentary services
- Fosters a trauma informed, safety focused culture within Rachel’s Night Shelter
- Documents all contacts with residents in files and Clarity HMIS and CES (coordinated entry housing placement system)
- Complete and submit all required monthly reports and assigned paperwork as needed in a timely and accurate manner.
QUALIFICATIONS, EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:
- Bachelor’s degree in Human Services, social behavioral sciences, or related field or minimum one-year case management/navigation experience with people experiencing homelessness
- Minimum one-year experience serving people living with substance use disorders and/or mental illness
- Demonstrated ability to apply Trauma Informed practices
- Solid working knowledge of Motivational Interviewing, Stages of Change, Housing First and harm reduction approaches to service delivery
- Ability to speak effectively, with individuals and before groups of women. Ability to write routine reports and correspondence. Bilingual Spanish speaking preferred but not required.
- Strong computer skills and ability to become proficient with data base software.
- Ability to multi-task, organize, and prioritize
- Ability to work effectively with others and independently
- Candidates with lived experience are encouraged to apply
While performing the duties of this job, the employee is frequently required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand.
Ability to walk for up to 8 hours per day with intermittent occasional standing, bending, squatting, or climbing
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
Specific vision abilities required for this job include close vision
TIME COMMITMENT: Full -Time: 40 Hours per week, evening and weekend availability required
SALARY: $17 per hour
How to Apply
Email Resume to:
PO Box 121831
San Diego, CA 92112-1831