3. Employment

Residential Technician /Case Manager,

 Rachel’s Night Shelter

Position Description: 

Assists shelter residents in establishing and meeting realistic attainable goals the lead to achieving stability and obtaining safe, stable housing. Develops a strong working knowledge of community resources and establishes collaborative working relationships with colleagues within and outside of Catholic Charities.

1. RESIDENTIAL tECHNICIAN RESPONSIBILITIES (estimated 60% time)

Direct service Tasks:

• • Welcome and orient new residents to shelter; complete intakes and explain daily routines and behavioral expectations
  • Greets and assists dinner volunteers, prepares dinner supplies and assists with serving meals as needed
  • Oversees after dinner clean up and ensures supplies are fully stocked for the following day
  • Provide consistent presence in the facility, remaining mindful of residents’ physical, emotional and psychological safety.  
  • Ensures facility is clean, well maintained and supports residents in completing their assigned chores in a timely and efficient manner.
  • Assist residents in developing life skills (e.g. how to use showers, laundry facilities, maintain environment, resolve conflicts, negotiate social service delivery system, etc.)
  • Provide socialization activities, as needed.
  • Participate in periodic Residents’ Meeting

  Operational Duties:

  • Maintain sign-in logs and other record keeping processes
  • Stock, organize and distribute supplies.
  • Launder linens of outgoing residents, as needed.
  • Keep management apprised of issues, problems, complaints and/or concerns expressed by residents
  • Document significant events in the daily log and email shift notes before the end of your shift
  • Complete assigned shift duties

2. Case management RESPONSIBILITIEs (estimated 40% time)

• Work collaboratively with Rachel’s Women’s Center staff to coordinate services, especially the behavioral health team members
• Review behavioral expectations and available services with new residents at the time of admission. Review each resident’s intake file for accuracy and completeness
• Within 48-72 hour of entry, meet with new assigned residents to identify their individual strengths and barriers resolving her homelessness
• In collaboration with residents, establish a housing plan and realistic goals that are achievable within 90-120 days.
• Provide information about resources appropriate to each woman’s needs, to assist residents in accomplishing their goals, placing special emphasis on housing, increasing income and skill development
• Provide diversion and housing navigation services for residents, complete Vulnerability Index-Service Prioritization and Decision Assistance Tool (VI-SPDAT) when appropriate  
• Reviews each resident’s file at least twice a month, preferably weekly, to determine what is working well and where adjustments are needed to improve resident outcomes

 3. Essential Functions

• Develop a comprehensive base of knowledge of county wide resources that address the needs of people experiencing homelessness. Maintain up to date knowledge about community resources
• Attend Coordinated Entry System navigation ‘match’ meetings when invited to advocate for residents and facilitate access to housing
• Participate in case management, training conferences and program monthly meetings as directed.
• Work collaboratively with coworkers within Catholic Charities Homeless Programs, including Rachel’s Women’s Center behavioral health team members
• Establish and nurture collaborative relationships with colleagues from other agencies providing similar or complimentary services
• Fosters a trauma informed, safety focused culture within Rachel’s Night Shelter
• Documents all contacts with residents in files and Clarity HMIS and CES (coordinated entry housing placement system)
• Complete and submit all required monthly reports and assigned paperwork as needed in a timely and accurate manner.

QUALIFICATIONS, EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

• Bachelor’s degree in Human Services, social behavioral sciences, or related field or minimum one-year case management/navigation experience with people experiencing homelessness
• Minimum one-year experience serving people living with substance use disorders and/or mental illness
• Demonstrated ability to apply Trauma Informed practices
• Solid working knowledge of Motivational Interviewing, Stages of Change, Housing First and harm reduction approaches to service delivery
• Ability to speak effectively, with individuals and before groups of women. Ability to write routine reports and correspondence. Bilingual Spanish speaking preferred but not required.
• Strong computer skills and ability to become proficient with data base software.
• Ability to multi-task, organize, and prioritize
• Ability to work effectively with others and independently
• Candidates with lived experience are encouraged to apply

WORK ENVIRONMENT:

While performing the duties of this job, the employee is frequently required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand.

PHYSICAL REQUIREMENTS:

• Ability to walk for up to 8 hours per day with intermittent occasional standing, bending, squatting, or climbing

• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

• Specific vision abilities required for this job include close vision

TIME COMMITMENT: Full -Time: 40 Hours per week, evening and weekend availability required

SALARY: $17 per hour