Service Navigator, Scripps Hospital and Interfaith Shelter Network
Assists patients discharging from Scripps Hospital in connecting with necessary services including emergency shelter and longer term housing, food, public benefits and related services for the purpose of achieving stability and reducing the likelihood those patients will return to the hospital. The Linkage and Service Navigator also participants in the Central Region Interfaith Shelter Network (ISN) rotational shelter with establishing and meeting realistic attainable goals leading to achieving stability and obtaining safe, stable housing. The Linkage and Service Navigator will accurately document all services provided and ensure compliance with all program policies and procedures, completes monthly data reports as requested.
Experience with and strong working knowledge of trauma informed approaches to service delivery, motivational interviewing and stages of change
Minimum two years case management/navigation experience with people experiencing homelessness
Minimum one year experience serving people living with substance use disorders and/or mental illness or equivalent combination of education and experience.
The business and social environment we operate in has changed. What worked yesterday may not work today and will likely not work tomorrow. To thrive, we must incorporate new ways of thinking and embrace new practices. As part of our individual and agency cultural change process, it is critical that all employees of Catholic Charities aspire to the following:
A commitment to the agency’s mission, vision, and values;
A commitment to excellence in everything we do;
A commitment to excel at performance and quality improvement;
A commitment to outcomes and measured results;
A commitment to innovation and to what is possible.
1. Care coordination and service navigation-Scripps
Responds to referrals from Scripps personnel within one hour after referrals are made
Screens patients, identifies and prioritizes their needs
Coordinates with patients extended family members when those partnerships exist
Collaborates with patients to establish housing and resource goals, offers support and resource information necessary to achieve stated goals
Coordinates with hospital personnel on discharge planning and ensures patients have access to necessary medications and equipment prior to discharge
Arranges shelter or emergency motel placement as needed
Participates in EFSP (Emergency Food and Shelter Program) motel voucher and rental assistance training and accesses these resources when beneficial for clients
Utilizes other community resources as needed including SDGE utility assistance program and Senior Loan program as needed
2. Service navigation functions-isn rOTATIONAL SHELTEr
Schedules appointments and provides Care Coordination services for approximately 12 participants in the ISN seasonal shelter. This requires at least one evening visit to each rotational shelter location while the shelter is operating (October to April). Sites change every two weeks
Meets with participants to identify their strengths, resources and potential barriers interfering with resolution of homelessness
In collaboration with participants, establishes housing plans and realistic, achievable goals
Provide resource information appropriate to each participants’ needs
During ISN rotational shelter season, respond to afterhours phone calls received on agency issued cell phone. (this time will be tracked and paid)
Adheres to all agency policies and procedures
Maintains positive working relationships with motels agreeable to accepting referrals from this program. Informs supervisor when problems arise between Scripps partners, motel operators or other community partners.
Provides weekly updates to immediate supervisor and the Homeless Programs Data and Compliance Coordinator. Completes all required reports and assigned paperwork as needed in a timely and accurate manner.
program specific expectations:
Develop a comprehensive base of knowledge of county wide resources that address the needs of people experiencing homelessness. Maintain up to date knowledge about community resources
Attend Rachel’s staff meetings and work collaboratively with Rachel’s site based and mobile program components
Participate in training opportunities and program meetings as requested
Work collaboratively with coworkers within Catholic Charities Homeless Programs and throughout the Agency
Establish and nurture collaborative relationships with colleagues from other agencies providing similar or complimentary services
Documents all contacts with residents in files, and computerized data collection and Clarity HMIS
Complete and submit all required monthly reports and assigned paperwork as needed in a timely and accurate manner
QUALIFICATIONS, EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:
Associate degree in human services, social, behavioral sciences or related field or minimum two years case management/navigation experience with people experiencing homelessness
Minimum one year prior experience serving people living with substance use disorders and/or mental illness or equivalent combination of education and experience is required.
Experience with trauma informed approaches to service delivery, motivational interviewing and stages of change model
Understands and embraces a Housing First approach to resolving homelessness
Bilingual Spanish speaking preferred but not required
Strong computer skills and ability to become proficient with data base software
Ability to multi-task, organize, and prioritize
Ability to work effectively with others and independently
Candidates with lived experience are encouraged to apply
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low
While performing the duties of this job, the employee is frequently required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand.
Ability to walk for up to 8 hours per day with intermittent occasional standing, bending, squatting, or climbing
The employee may be asked to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
Specific vision abilities required by this job include close vision
Catholic Charities reserves the right to revise job descriptions as the need arises. This job description does not constitute a written or implied contract of employment.
TIME COMMITMENT: Full-time (40 hours/ week) Evening and weekend availability required
SALARY: $18 per hour
How to Apply
Email Resume to:
PO Box 121831
San Diego, CA 92112-1831